Debugging email

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Viewing 15 posts - 1 through 15 (of 34 total)
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  • #580
    ppmt
    Participant

    Hello,
    I am having issue with sending email and would like to know what I should do to get some logs?

    Any log or setting that would give more info?

    The email config that I use is working on my “live” box but not on the the testing one. All I get is a grey screen after I press send!

    #581
    RRowley
    Participant

    Turns out to have been fixed in the master_2019.2.1_beta version. Maybe an incentive to update???

    #582
    ppmt
    Participant

    I have downloaded the master_2019.2.1 and when I load it tells me to update the database. When I do it after a few second I get this error:

    SqlPatchManager::runSqlPatch() error. See error log for more information.

    in php.log I see this:

    /var/www/html/tmp/log # cat php.log 
    [25-Sep-2019 09:42:39 Europe/London] PdoDb - debugger(): ALTER TABLE <code>si_invoice_item_attachments</code> DROP INDEX <code>id</code>;ALTER TABLE <code>si_products_attributes</code> MODIFY <code>type_id</code> INT(11) UNSIGNED NULL;
    [25-Sep-2019 09:42:39 Europe/London] PdoDb - query(): Execute error.Array
    (
        [0] => 42000
        [1] => 1091
        [2] => Can't DROP INDEX <code>id</code>; check that it exists
    )
    
    [25-Sep-2019 09:42:39 Europe/London] PdoDb - backtrace: Array
    (
        [0] => Array
            (
                [file] => /var/www/html/Inc/Claz/SqlPatchManager.php
                [line] => 241
                [function] => query
                [class] => Inc\Claz\PdoDb
                [object] => Inc\Claz\PdoDb Object
                    (
                        [caseStmts:Inc\Claz\PdoDb:private] => 
                        [debug:Inc\Claz\PdoDb:private] => 
                        [debug_label:Inc\Claz\PdoDb:private] => 
                        [debug_microtime:Inc\Claz\PdoDb:private] => 0
                        [distinct:Inc\Claz\PdoDb:private] => 
                        [excludedFields:Inc\Claz\PdoDb:private] => Array
                            (
                            )
    
                        [fauxPost:Inc\Claz\PdoDb:private] => 
                        [fieldPrefix:Inc\Claz\PdoDb:private] => 
                        [functions:Inc\Claz\PdoDb:private] => 
                        [groupBy:Inc\Claz\PdoDb:private] => 
                        [havings:Inc\Claz\PdoDb:private] => 
                        [joinStmts:Inc\Claz\PdoDb:private] => 
                        [keyPairs:Inc\Claz\PdoDb:private] => 
                        [lastCommand:Inc\Claz\PdoDb:private] => 
                        [limit:Inc\Claz\PdoDb:private] => 0
                        [noErrorLog:Inc\Claz\PdoDb:private] => 
                        [onDuplicateKey:Inc\Claz\PdoDb:private] => 
                        [orderBy:Inc\Claz\PdoDb:private] => 
                        [pdoDb:Inc\Claz\PdoDb:private] => PDO Object
                            (
                            )
    
                        [pdoDb2:Inc\Claz\PdoDb:private] => PDO Object
                            (
                            )
    
                        [saveLastCommand:Inc\Claz\PdoDb:private] => 
                        [selectAll:Inc\Claz\PdoDb:private] => 
                        [selectList:Inc\Claz\PdoDb:private] => 
                        [selectStmts:Inc\Claz\PdoDb:private] => 
                        [table_columns:Inc\Claz\PdoDb:private] => 
                        [table_constraints:Inc\Claz\PdoDb:private] => 
                        [table_engine:Inc\Claz\PdoDb:private] => InnoDB
                        [table_schema:Inc\Claz\PdoDb:private] => fear_invoices
                        [transaction:Inc\Claz\PdoDb:private] => 1
                        [usePost:Inc\Claz\PdoDb:private] => 1
                        [whereClause:Inc\Claz\PdoDb:private] => 
                    )
    
                [type] => ->
                [args] => Array
                    (
                        [0] => ALTER TABLE <code>si_invoice_item_attachments</code> DROP INDEX <code>id</code>;ALTER TABLE <code>si_products_attributes</code> MODIFY <code>type_id</code> INT(11) UNSIGNED NULL;
                    )
    
            )
    
        [1] => Array
            (
                [file] => /var/www/html/Inc/Claz/SqlPatchManager.php
                [line] => 314
                [function] => runSqlPatch
                [class] => Inc\Claz\SqlPatchManager
                [type] => ::
                [args] => Array
                    (
                        [0] => 308
                        [1] => Array
                            (
                                [name] => Remove dup id key from invoice_item_attachments and fix products_attributes type_id data type
                                [patch] => ALTER TABLE <code>si_invoice_item_attachments</code> DROP INDEX <code>id</code>;ALTER TABLE <code>si_products_attributes</code> MODIFY <code>type_id</code> INT(11) UNSIGNED NULL;
                                [date] => 20190329
                                [source] => fearless359
                            )
    
                    )
    
            )
    
        [2] => Array
            (
                [file] => /var/www/html/index.php
                [line] => 183
                [function] => runPatches
                [class] => Inc\Claz\SqlPatchManager
                [type] => ::
                [args] => Array
                    (
                    )
    
            )
    
    )
    
    [25-Sep-2019 09:42:39 Europe/London] SqlPatchManager::runSqlPatch() - PdoDb - query(): Execute error. See error_log.

    Whis other logs should I be looking at? si.log is empty

    #583
    RRowley
    Participant

    Found error that prevented new table from being created. Restore your DB to what it was prior to loading this update, download new version of SI from github and run update process again. Let me know how this works for you.

    #584
    ppmt
    Participant

    Ok. I managed to install the lastest version after a bit of timeout issue. Not sure if it is because my test machine is a bit slow but during the database upgrade I had a 504 Gateway timeout.

    After reload the page I still wanted to apply the last patch (the one about the foreign key)

    Eventually it worked so I could test sending email…and it still fails…I get the following message

    Both pdf_string and pdf_file_name must be set or left empty

    #585
    ppmt
    Participant

    My bad the error above was because I forgot to copy my invoices template.

    After that the error above is gone but I am back to the grey screen!

    #586
    RRowley
    Participant

    Need more info about what the “grey screen” is. Is this after selecting the email option for an invoice? Or after submitting the email for mailing? Is any error shown in the error log? What does the browser address line show?

    #589
    ppmt
    Participant

    Here is what I do:

    I click the email icon on the invoice and I get redirected to that url:
    http://192.168.1.83:8000/index.php?module=invoices&view=email&stage=1&id=1

    I fill in the content box and when I press Email I eventually after a some seconds get redirected to that url:
    http://192.168.1.83:8000/index.php?module=invoices&view=email&stage=2&id=1

    Here is the access.log from nginx.

    
    192.168.1.100 - - [26/Sep/2019:09:51:32 +0000] "GET /index.php?module=invoices&view=email&stage=1&id=1 HTTP/1.1" 200 14257 "http://192.168.1.83:8000/" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0" "-"
    192.168.1.100 - - [26/Sep/2019:09:51:32 +0000] "GET /images/common/required-small.png HTTP/1.1" 200 1676 "http://192.168.1.83:8000/index.php?module=invoices&view=email&stage=1&id=1" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0" "-"
    192.168.1.100 - - [26/Sep/2019:09:51:32 +0000] "GET /images/common/help-small.png HTTP/1.1" 200 1193 "http://192.168.1.83:8000/index.php?module=invoices&view=email&stage=1&id=1" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0" "-"
    192.168.1.100 - - [26/Sep/2019:09:51:32 +0000] "GET /images/common/tick.png HTTP/1.1" 200 537 "http://192.168.1.83:8000/index.php?module=invoices&view=email&stage=1&id=1" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0" "-"
    
    <this is where I press Email>
    
    172.29.0.1 - - [26/Sep/2019:09:53:40 +0000] "GET /templates/invoices/default/style.css HTTP/1.0" 200 1009 "-" "-" "-"
    172.29.0.1 - - [26/Sep/2019:09:53:40 +0000] "GET /templates/invoices/logos/_default_blank_logo.png HTTP/1.0" 200 168 "-" "-" "-"
    172.29.0.1 - - [26/Sep/2019:09:53:40 +0000] "GET /templates/invoices/logos/_default_blank_logo.png HTTP/1.0" 200 168 "-" "-" "-"
    
    <about 10 to 20 second delay before I get redirected to the url below with a empty grey screen>
    
    192.168.1.100 - - [26/Sep/2019:09:54:11 +0000] "POST /index.php?module=invoices&view=email&stage=2&id=1 HTTP/1.1" 200 6097 "http://192.168.1.83:8000/index.php?module=invoices&view=email&stage=1&id=1" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0" "-"

    Nothing in error.log nor the php.log.

    #590
    RRowley
    Participant

    Sounds to me like your attempt to send the email timed out. Make sure the email information in the custom.config.php file is correctly filled out. Make sure the vendor directory is current with what is in github for the project. You can also use the command window to run “composer update” from the SI directory.

    Also, in the custom.config.php file, you can set the zend.logger_level to DEBUG and create a logging trail in the tmp/log/si.log file.

    #607
    ppmt
    Participant

    I am not sure how to run the composer command as I can’t find any command like that in the SI directory.

    I attached an si.log extract as for some reason I can’t paste it in he message itself.

    PS: ignore the si_extract.log file. It’s the same as the txt one

    • This reply was modified 1 month, 2 weeks ago by  ppmt.
    • This reply was modified 1 month, 2 weeks ago by  ppmt.
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    #612
    ppmt
    Participant

    Ok I have made some progress. I decided to install the master2010_2 version on the “production” machine.

    I created a new database so I can start from scratch. During the database installation I have a 504 Gateway timeout but pressing reload allowed me to continue.

    I then tested sending an email with my “production” version of SI and it worked well.

    When I used the master2019_2 version then I ended with the same grey screen but this time there was a message printed. I edited the smtp host.

    So there is a timeout but I am not sure why since it works for the production version.

    Fatal error: Uncaught Swift_IoException: Connection to my_smtp_host:290 Timed Out in /var/www/simpleinvoices/simpleinvoices-master_2019.2/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:166 Stack trace: #0 /var/www/simpleinvoices/simpleinvoices-master_2019.2/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(467): Swift_Transport_StreamBuffer->readLine(0) #1 /var/www/simpleinvoices/simpleinvoices-master_2019.2/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(358): Swift_Transport_AbstractSmtpTransport->getFullResponse(0) #2 /var/www/simpleinvoices/simpleinvoices-master_2019.2/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(147): Swift_Transport_AbstractSmtpTransport->readGreeting() #3 /var/www/simpleinvoices/simpleinvoices-master_2019.2/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start() #4 /var/www/simpleinvoices/simpleinvoi in /var/www/simpleinvoices/simpleinvoices-master_2019.2/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php on line 473

    #613
    RRowley
    Participant

    Something I should have asked before, what version of PHP are you on?

    #614
    ppmt
    Participant

    On the production machine

    PHP 7.2.19-0ubuntu0.18.04.2 (cli) (built: Aug 12 2019 19:34:28) ( NTS )
    Copyright (c) 1997-2018 The PHP Group
    Zend Engine v3.2.0, Copyright (c) 1998-2018 Zend Technologies
        with Zend OPcache v7.2.19-0ubuntu0.18.04.2, Copyright (c) 1999-2018, by Zend Technologies

    and on the test machine

    
    PHP 7.3.9 (cli) (built: Sep 12 2019 10:15:36) ( NTS )
    Copyright (c) 1997-2018 The PHP Group
    Zend Engine v3.3.9, Copyright (c) 1998-2018 Zend Technologies
    #615
    RRowley
    Participant

    Have you verified the email settings in your config/custom.config.php file? Below is an example of what needs to be set. Your settings will likely vary and should be provided by your email provider.

    email.host = <myemailhostname>
    email.smtp_auth = true
    email.username = <myusername>
    email.password = <mypassword>
    email.smtpport = 26
    email.secure = TLS
    email.ack = false
    email.use_local_sendmail = false

    • This reply was modified 1 month, 2 weeks ago by  RRowley.
    #617
    ppmt
    Participant

    I have set up the section as per my host. The setting are the same as on the working machine running the old version of SI

    email.host = sv4.byethost4.org
    email.smtp_auth = true
    email.username = myemail@mydomain.com
    email.password = mypassword
    email.smtpport = 290
    email.secure = SSL
    email.ack = false
    email.use_local_sendmail = false

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