Cannot add new customers

[ExpertGeeks]

Hi. I can’t add new customers. I can add new invoices, but get errors when trying to add customers;

Incorrect integer value: ” for column sinv2020.si_customers.parent_customer_id at row 1

All others are set to 0, but it seems that the latest version isn’t passing that value. php.log attached.

Thanks.

Attachments:

1. backtrace_array.zip

[ExpertGeeks]

I can add customers if I set a ‘parent customer’.. but if this field is blank, it gives the error above

[RRowley]

What version of SI are you on (check the About info on the banner line)?

[ExpertGeeks]

It’s;
Version: 2020.0.07 — 20201201

• This reply was modified 4 years, 10 months ago by ExpertGeeks.

[RRowley]

Please try the following:

In the templates/default/customers/create.tpl file, find the “SELECT” statement for the “parent_customer_id” field. Approximately line 125. Modify the line following the “SELECT” statement remove the value setting of blank, so it looks like this:

<option value></option>

If that works for you, I’ll make it a permanent fix.

[ExpertGeeks]

No, I’m afraid not.. Same error;

[18-Dec-2020 00:03:15 Europe/London] PdoDb – debugger(): INSERT INTO si_customers (domain_id, attention, name, department, street_address, street_address2, city, state, zip_code, country, phone, mobile_phone, fax, email, credit_card_holder_name, credit_card_expiry_month, credit_card_expiry_year, notes, custom_field1, parent_customer_id, enabled) VALUES (1, ”, ‘NAME’, ”, ”, ”, ”, ”, ”, ”, ”, ”, ”, ’email@address.com’, ”, ”, ”, ”, ”, ”, 1)
[18-Dec-2020 00:03:15 Europe/London] PdoDb – query(): Execute error.Array
(
[0] => 22007
[1] => 1366
[2] => Incorrect integer value: ” for column sinv2020.si_customers.parent_customer_id at row 1
)

[ExpertGeeks]

..however;

<option value='0'></option>

does work, and if you enter another customer into the parent customer field, it uses their value instead of 0.

[RRowley]

Thanks. Fixes for this issue have been uploaded on github. Update to that version to get them plus other changes for datatables library security issue fix.

[ExpertGeeks]

OK Good stuff. Upgraded and working. Thanks Richard.

[Author]

Posts