Have you verified the email settings in your config/custom.config.php file? Below is an example of what needs to be set. Your settings will likely vary and should be provided by your email provider.
email.host = <myemailhostname>
email.smtp_auth = true
email.username = <myusername>
email.password = ‘<mypassword>‘
email.smtpport = 26
email.secure = TLS
email.ack = false
email.use_local_sendmail = false
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