Updating to 2020 – can not connect to database

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  • #1169
    maleabil
    Participant

    Hi!
    I am trying to update from 2019 (working) to 2020 version. I am stuck at connecting to database.
    – php version 7.4
    – database credentials correct
    – followed all the steps from update tutorial
    I have attached the error log.
    Thank you!

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    #1171
    RRowley
    Participant

    Check the Version Update Process link on the left. It has specific instructions for update from master_2019.2 to master_2020. Your problem is like that you did not run the si2020Converter.php program to convert your custom.config.php to custom.config.ini. This would account for not being able to connect to the database.

    Please keep me informed of your progress and anything that you find unclear or confusing with this upgrade.

    #1180
    maleabil
    Participant

    Hi!
    The problem was that database user password can not contain special characters like “{“. Since most of us are using Cpanel on production websites, the Cpanel is forcing us to use special characters when creating passwords.
    I managed to change the special characters to “-” and connect to the database. The password can contain small letters, caps and numbers, so it is strong enough.

    #1186
    RRowley
    Participant

    Never tried a curly brace special character. I use a # and it works fine.

    #1187
    RRowley
    Participant

    Looked into it further and find this list of special characters to avoid with the associated explanation:

    Note that these special characters are must NOT be used in the key and have special meaning in the value: ?{}|&~!()^”

    #1188
    maleabil
    Participant

    Thank you!
    Please check your mail admin[at]simpleinvoices.group I have sent you two demo files of the new updated nebraska theme.

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