Reply To: Owing calculation showing zero balances in error

[RRowley]

First, check the settings in si_preferences. The logic assumes that the pref_id == 1 record has the pref_description of “Invoice”. That is, all “Invoice” type entries in the si_invoices table has a preference_id of 1. If this is the case, then in si_invoices, set the last_activity_date to “2020-01-02 00:00:00” and the aging_date to “2020-01-01 00:00:00” where preference_id == 1.

This should cause the aging and owing information to be recalculated when preference_id 1 invoices are accessed. This will be done in bulk for all invoices the first time you log into SI and it builds that invoices select table. If you have a lot of records, then you will notice a delay while the update if performed the first time. After that, only records that have activity or show amounts owing go through a calculation.