That’s not giving me enough information to determine the issue. Please enable logging to output debug info. Do this by changing the loggerLevel setting in the custom.config.ini to the DEBUG setting. Then delete the si.log file in the tmp/log directory. Then run SI. This should create a new si.log file. Please zip this and attach the zip file to a response to this topic. Hopefully that will help guide me to where the error is.
Oh, before uploading the log file, you should read through it a blank out personal info such as the SI login password as once uploaded, anyone can view the file.
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